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Returns & Exchanges Policy
We want you to be fully satisfied with your purchase. If you are not completely happy, you may return or exchange most items in their original condition within 30 days of purchase.
1
Verify Eligibility
Ensure your item is in its original packaging, unused, and accompanied by the original receipt or packing slip.
2
Initiate Return
Visit our online returns portal to print a prepaid shipping label or bring your item to any MUJI retail location.
3
Pack and Ship
Securely pack the items in the original box and drop off the package at an authorized shipping center or post office.
4
Receive Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing