Frequently Asked Questions
Find answers to common questions about our products, shipping, and return policies.
What is the MUJI philosophy regarding product design?
MUJI's product development is based on three core principles: selection of materials, streamlining of processes, and simplification of packages. We focus on quality and functionality without unnecessary ornamentation.
How long does shipping typically take for online orders?
Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email once your order has been dispatched from our warehouse.
What is your return policy for items purchased online?
We accept returns for most unused and unopened items within 30 days of purchase. Please note that for hygiene reasons, innerwear and certain household items cannot be returned once the packaging is opened.
Are MUJI products sustainable?
Sustainability is at our core. We strive to use recycled materials, reduce waste in manufacturing, and eliminate excess packaging to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and MUJI Gift Cards. Local payment options may vary by region.
How can I find out if an item is in stock at a physical store?
You can check local store availability through the 'Find in Store' feature on our product pages or by using the MUJI passport mobile application.